Frequently Asked Questions

How long will my order take to ship?

All orders generally ship within 1-2 business days of order placement (barring any major holidays, large releases, or pre-orders) and ship via USPS. Once a shipping label is created for your order, you’ll receive an additional email confirming your shipment along with a tracking number.

Please feel free to contact us by clicking the customer support link below if you have any questions regarding the status of your order!

Due to so many variables out of our control, we are not responsible for items lost or stolen during transit.

Can I update my address after placing the order?

If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible to see if it can be updated. We cannot guarantee we will be able to make the change before the order ships.

Do you ship internationally?

We offer international shipping to just about anywhere! Please be aware, though, that international shipments have an estimated transit time of 7-21 days, and often take even longer. Tracking will be provided by the USPS, but once it leaves the border it is then up to your local carrier to provide additional tracking, so details will likely be limited or unreliable during transit.

All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping.

We are not responsible for any items lost in international transit. We do not offer refunds, returns or exchanges on any international orders.

How can I make an exchange/return for an order?

We accept returns on products within 30 days of original purchase (except for items listed as final sale), and as long as items have not been worn or washed, and remain in their original condition and packaging. Click here for Returns & Exchanges

I want to hire you! Do you accept commission work?

Yes! We love working on fun projects with likeminded people/companies! Send an email to tsmithcartoons@gmail.com with your idea, deadline, budget, and any other information needed and we’ll get back to you asap! Our time is limited and booking up quickly. Serious inquiries only.

Thank you for the support.

Have additional inquiries?

Need further assistance? We are here to help!